Terms and Conditions

Returns Policy

  • Duration: Our returns policy lasts 30 days. If 30 days have gone by since your purchase, ByDezign NZ Ltd is under no obligation to offer a refund or exchange.
  • Back to Base: ByDezign NZ Ltd operates on a “back to base” returns policy. This means you are responsible for getting the items back to our warehouse (150B Harris Road, Auckland, East Tamaki, 2013, NZ). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Eligibility will be assessed by ByDezign NZ Ltd upon receiving the goods.
  • Eligibility: To be eligible for a return your item(s) must meet our criteria which includes but is not limited to:

    - Item must be unused and in the same condition that you received it. 
    - It must also be in the original packaging. 
    - A receipt or proof of purchase is required. 
    - A duration of no more than 30 days has elapsed. 

The final decision of eligibility rests solely with ByDezign NZ Ltd.

  • Refunds: Once your return is received and inspected we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your account.
  • Sale Items: Only regular priced items may be refunded. The original transaction is final for any items on sale or discounted rates.  
  • Exchanges: ByDezign NZ Ltd will only replace items if they suffer from a manufacturers defect or are damaged. Items are inspected carefully for damage before dispatch from our warehouse, damaged goods are not sent out in that condition.
  • Liability: Items damaged in transit that we have organized shipping & handling for are covered under the insurance policies of carriers. ByDezign NZ Ltd accepts no liability for items damaged in transit that we have organized or otherwise.
  • Track & Trace: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


No tolerance policy regarding Fraud

We will report credit card fraud or otherwise to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.


Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone at all.
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to email your order to us. 
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.